Interested to see more ESG reports, click here for a free login to the ESG Register.

Elis Nederland

Formal name
Elis Nederland B.V.
CoC Number
08034134
Sector
S96 - Other service activities
Print report

Organization

About Elis Nederland

Elis Nederland B.V. as a part of Elis SA, is a focused European textile service company.

We provide service solutions to lease, source, clean and maintain textiles, washroom solutions and mats. By leveraging our buying power, our logistics system and vast experience of the industry, we are able to provide dynamic and cost effective services.

Our services includes investment in the stock of textile or dispenser goods, management of the stock, pick-up of soiled items, and delivery of professionally cleaned, repaired and quality-checked textiles and service and delivery of washroom products and floor protection mats.

Outsourcing to Elis offers significant benefits to the customer, saving costs, freeing up time, space, staff and capital and allowing our customers to concentrate on their core business.­

Vision

The development and strategy of Elis brings us today to a CSR policy that fits into a global vision of our company. It is based on the satisfaction of our customers, our ability to conquer new territories and markets, and our ability to generate continuous sustainable growth. Elis is committed to providing a workplace that respects human rights and promotes diversity while protecting the environment. We want to set an example by being integer and honest in our everyday business, taking responsibility for our decisions and how they impact our stakeholders.

Mission

As our customers’ best partner for today and tomorrow, we imagine, develop and provide bespoke solutions that create value for them and for their end-users.

Core Values

The values that have always formed Elis's backbone:
– Respect for others
- Exemplarity
- Integrity
- Responsibility
These values provide a frame of reference to guide our actions and inspire our choices.

ESG Statement

View on ESG

We commit to 360° responsibility based on three pillars:
1. Offering high-quality, responsible products and services.
• Reinforcing the development of our business around the circular economy.
• Assuring that our products are produced in a manner that respects the people involved in their production and present no health and safety risks for users while respecting our common assets: the planet and its resources.
• Respecting the Elis Ethics Charter throughout the supply chain, whatever our function or the country in which we operate.

2. Continuously reducing our business’s environmental footprint
• Promoting sustainable decision-making by reducing; reusing; repurposing or recycling materials and products.
• Increasing the value of our products by improving their eco-design, lifespan and end-of-life use.
• Improving our direct and indirect environmental impact and lowering our greenhouse gas emission caused by using energy, water, chemicals and fuel in our activities.

Elis Code of Conduct based on UN Global Compact for employees.

Governance

Organizational chart

Relevant functions ESG

Country Manager NL
Also responsible for executing the corporate CSR policy of Elis
Central QSE Manager NL
Responsible for quality, environmental, energy and Hygienical
Plantmanager Mats & Washroom NL
 
Operations director
 
Director HR NL
 
Prevention manager H&S
Perevention employee and Health and Safety tasks in NL
CSR manager NL
CSR responsible for Elis NL
Purchasing director Group CSR
 

Company Details

Scope for this report

Sales and cleaning of corporate ware, absorption mats, wipers, washroom products, and other cleaning materials by Elis Nederland B.V. based in the Netherlands (chamber of commerce 301412680), including the Business Line Cleanroom trading as Micronclean. Corporate (Elis SA, France) and all other (foreign) subsidiaries are not in scope.

Total FTE in scope
754

Company Ownership

Elis Nederland B.V. is part of Elis SA, a stocklisted company based in France. The holding company is not in scope for FIRA.

Company Contact

 
Ruud Smeets
 
ruud.smeets@elis.com
 
+31653931542
Company Website
https://www.corporate-elis.com/ https://nl.elis.com/
ESG Website
https://nl.elis.com/over-ons/verantwoord-zakendoen/

Visitor Address

 
Pieter Calandweg 2
 
6827 BK Arnhem
 
Gelderland
 
Netherlands

Stakeholders

Stakeholder Assessment

Level of impact
  • Suppliers (Sustainable Supply Chain)
  • Consortia partners
  • Customers
  • Consultancy & Networking platforms
  • Local community
  • Sector organizations
  • Employees (Works Council)
  • Governmental authorities
  • Owner/Investors
Level of influence

Business Context

Value Chain

Supply chain

  • Textiles
  • Mats and floor mops
  • Washroom products
  • Detergents
  • Machinery and equipment
  • Manpower
  • Fleet management
  • Facilities

Elis Nederland

  • Sales and marketing
  • Account sales and customer service
  • Transport & Logistics
  • Procurement
  • Sorting, cleaning, and repacking
  • Shared Service Center

Products and services

  • Cleanroom garments (rental)
  • Mops (rental)
  • Towels (rental)
  • Washroom products (rental)
  • Mats (rental)
  • Workwear (rental)
  • Wipers (rental)
  • PPEs (shoes, gloves, goggles) (rental)

Financial Materiality

Note: The financial analysis indicates whether ESG issues are significant for the company, or its products or services. Issues that are not relevant are not listed in the report.

Shared value
  • Circular Economy
  • Contribute to a Healthy Work Environment
  • Consumer Health & Safety
Opportunities
  • Energy Efficiency and Renewable Energy
  • Social Dialogue - Workers Council
  • Health & Safety at Work
  • Work for Vulnerable Groups (Social Return)
  • Employment Creation
  • Ethical Conduct
Risks
  • Water Pollution
  • Sustainable Procurement
  • Complaint and Dispute Resolution
Future impact
  • Conditions of work
  • Employability & Human Development
Limited impact
  • Sustainable resource use
  • Prevention of pollution
  • Sustainable resource use
  • Conditions of work
  • Community Involvement
  • Social investment
  • Respect for property rights
  • Fair competition
  • Sustainable Procurement
  • Education and awareness
  • Privacy Consumers
  • Responsible Consumption
No impact
  • Supply chain
  • Elis Nederland
  • Products and services

Materiality Matrix

Impact Materiality
  • Sustainable resource use
  • Sustainable resource use
  • Health & Safety at Work
  • Circular Economy
  • Contribute to a Healthy Work Environment
  • Consumer Health & Safety
  • Conditions of work
  • Complaint and Dispute Resolution
  • Ethical Conduct
  • Prevention of pollution
  • Community Involvement
  • Fair competition
  • Sustainable Procurement
  • Water Pollution
  • Sustainable Procurement
  • Energy Efficiency and Renewable Energy
  • Employment Creation
  • Social Dialogue - Workers Council
  • Work for Vulnerable Groups (Social Return)
Financial Materiality
  • Supply chain
  • Elis Nederland
  • Products and services

Materiality Considerations

Environment

Issue Financial Materiality Impact materiality
Circular Economy
Company
Importance
5 /5

Relevant for resource use in plants, particularly water. Opportunities and threats are managed with the ISO 14001 management system. Through leasing concepts, Elis sees opportunities to contribute to sustainable resource use and a more circular economy.
Importance
5 /5

Growing awareness on sustainable resource use with clients, for example by asking for certified products (EKO/CtC). Some suppliers are very active on this issue.
More cooperation trough out the entire value chain to develop circular products.
Energy Efficiency and Renewable Energy
Company
Importance
4 /5

This is relevant as we can make an impact through energy efficiency and CO2 reduction, which are at the heart of the Elis environmental policy and Long Term Energy plans 2017-2020.
Importance
3 /5

Employees see opportunities for reduction of transport to clients. Energy is one of the spear heads of the corporate environmental policy.
Water Pollution
Company
Importance
3 /5

Relevant, particularly for plants related to the use of (chemical) cleaning agents, and waste.
Importance
3 /5

Avoidance of substances and materials that are dangerous to the environment is important to clients. Sometimes clients require ISO 14001 certification. Prevention of pollution (also water) is a spear head in the corporate environmental policy.
Sustainable resource use
Products/Services
Importance
1 /5

Elis leases most products to clients, thereby keeping the ownership and thus control over re-use and recycling possibilities. Impact is registered under Company.
Importance
5 /5

Growing awareness on sustainable resource use with clients, for example by asking for certified products (EKO/CtC). Some suppliers are very active on this issue.
More cooperation trough out the entire value chain to develop circular products.
Sustainable resource use
Supply Chain
Importance
1 /5

Awareness on sustainable resource use in the supply chain is growing, also with clients. Impact is registered under Company.
Importance
5 /5

Growing awareness on sustainable resource use with clients, for example by asking for certified products (EKO/CtC). Some suppliers are very active on this issue.
More cooperation trough out the entire value chain to develop circular products.
Prevention of pollution
Products/Services
Importance
1 /5

Relevant in terms of pollution by discarded materials. Most materials can be recycled (textiles, paper, metal, and plastics) and because Elis uses lease constructions for most items, it can influence the end-of-life phase of these materials.
Importance
3 /5

Avoidance of substances and materials that are dangerous to the environment is important to clients. Sometimes clients require ISO 14001 certification. Prevention of pollution (also water) is a spear head in the corporate environmental policy.

Labour Practices

Issue Financial Materiality Impact materiality
Contribute to a Healthy Work Environment
Products/Services
Importance
5 /5

Contributing to a safe, clean and healthy working environment for clients is the core business of Elis. It sees opportunities to provide services and create awareness on this issue for client employees and other visitors of client locations.
Importance
5 /5

This is what clients come to Elis for: safe and clean working environments and clothing. Employees are of the opinion that health and vitality are addressed properly within Elis. Health and safety at work is one of the core issues of the corporate strategy.
Health & Safety at Work
Company
Importance
4 /5

Relevant, particularly for employees at the plants. Safe working is a priority at Elis corporate.
Importance
5 /5

This is what clients come to Elis for: safe and clean working environments and clothing. Employees are of the opinion that health and vitality are addressed properly within Elis. Health and safety at work is one of the core issues of the corporate strategy.
Social Dialogue - Workers Council
Company
Importance
4 /5

Relevant related to labour laws and collective agreements. Engaging employees is important to Elis NL.

Not valued by stakeholders, assumed '0'
Conditions of work
Products/Services
Importance
2 /5

Uniforms worn by construction workers, machine operators, food process workers, catering servers and chefs can have multiple goals. They need to give the people wearing them a sense of pride, make them confident they’re protected from environmental hazards.

Not valued by stakeholders, assumed '0'
Employability & Human Development
Company
Importance
2 /5

Attention for employee development and sustainable employment (aging work force) is growing, and will be stucturally addressed from March 2019 by appointing a Prevention Worker at the HR department.

Not valued by stakeholders, assumed '0'
Conditions of work
Company
Importance
1 /5

Relevant related to labour laws and collective agreements. Elis envisions no significant CSR-risks or opportunities on this issue.
Importance
4 /5

Important to employees, particularly wages.

Human Rights

Issue Financial Materiality Impact materiality
Work for Vulnerable Groups (Social Return)
Company
Importance
4 /5

Relevant related to labour laws. Elis sees opportunities for offering labour to people with distance to the labour market. The plants employ people with a wide range of backgrounds and cultures

Not valued by stakeholders, assumed '0'

Community

Issue Financial Materiality Impact materiality
Employment Creation
Company
Importance
4 /5

As a registered learning company, Elis aims to contribute to providing work experience to young professionals.
Importance
3 /5

Growing importance with clients and the government of providing employment for people with distance to the labour market.
Community Involvement
Company
Importance
1 /5

Elis incidentally contributes to local organisations or events with product sponsoring (clothing, textiles, dispensers and paper products). Impact is limited.
Importance
3 /5

It is important to employees that Elis is willing to support local social events.
Social investment
Company
Importance
1 /5

Elis values contributing to social development through sponsoring.
Importance
1 /5

Customers value Elis involvement in sponsoring opportunities.
Technology Development
Company

Stakeholders value this item, please evaluate your position
Importance
1 /5

Partners for circle-A developing an App for ordering and returning garments.

Fair Practices

Issue Financial Materiality Impact materiality
Ethical Conduct
Company
Importance
4 /5

Business integrity and compliance are important, also for Elis corporate with focus on compliance with anti- bribery laws.
Importance
4 /5

Business integrity is one of the spear heads of the corporate policy. Also important to clients, particularly related to Elis employees who visit client sites.
Sustainable Procurement
Supply Chain
Importance
3 /5

Texiles, workwear, and other materials are often produced in countries where international standards with regards to human rights, labour, environment and anti-corruption are not automatically adhered to.
Importance
3 /5

Growing awareness with clients, some require Elis to participate in programs to enhance CSR performance and transparency.
Fair competition
Company
Importance
1 /5

Compliance with competition laws is important to Elis corporate. The markets Elis operates in are highly competitive. In some areas (work wear Cleanroom and Wipers), Berendsen plays a dominant role in the Dutch market.
Importance
3 /5

Fair competition is one of the spear heads of the corporate policy.
Sustainable Procurement
Company
Importance
1 /5

Elis sees opportunities to promote social responsibility through its daily activities. There is increasing attention of stakeholders (customers), for example on transparency.
Importance
3 /5

Growing awareness with clients, some require Elis to participate in programs to enhance CSR performance and transparency.
Respect for property rights
Company
Importance
1 /5

Elis has its own work wear and dispenser product lines that are subject to intellectual ownership rights. No important CSR risks on this issue.

Not valued by stakeholders, assumed '0'

Consumer Interests

Issue Financial Materiality Impact materiality
Consumer Health & Safety
Products/Services
Importance
5 /5

Uniforms worn by construction workers, machine operators, food process workers, catering servers and chefs can have multiple goals. They need to give the people wearing them a sense of pride, make them confident they’re protected from environmental hazards, and also prevent them from contaminating the materials they work with. The work Elis does helping to select and maintain workwear ensures all three goals can be met.

By their products and service, Elis promotes healthy behaviour and solution for health to their customers (hand washing and disinfection, Hygiene system and products (RABC, cleanroom products) to prevent spread of germs to food or pharmaceutical products by garments and supplies.
Importance
5 /5

This is what customers come to Elis for: clean, hygienic wash rooms and workwear, particularly for hygiene sensitive working environments.
Complaint and Dispute Resolution
Products/Services
Importance
3 /5

As a service company, customer satisfaction is very important to Elis. Opportunities and threats are managed through its ISO 9001 management system.
Importance
4 /5

Customers expect good services.
Privacy Consumers
Products/Services
Importance
1 /5

Workwear and mops are outfitted with a chip that monitors cleaning, repair, and other activities. This includes privacy-sensitive information, since these chips are also used to make sure workwear is returned to the proper user after cleaning.
Importance
1 /5

Value chain not specified for stakeholder(s)
Education and awareness
Products/Services
Importance
1 /5

Elis wants to promote the importance of personal hygiene to prevent the spreading of disease. Impact is registered under Consumer Issues - Health & Safety.

Not valued by stakeholders, assumed '0'
Responsible Consumption
Products/Services
Importance
1 /5

Through its lease model, Elis aims to contribute to sustainable consumption: products are used, cleaned, repaired and re-used. Impact is registered under Sustainable resource use - Company.

Not valued by stakeholders, assumed '0'
Privacy Consumers
Company

Stakeholders value this item, please evaluate your position
Importance
1 /5

Value chain not specified for stakeholder(s)
Privacy Consumers
Supply Chain

Stakeholders value this item, please evaluate your position
Importance
1 /5

Value chain not specified for stakeholder(s)

ESG Program

Management Approach

Core Subject Environment

Energy Efficiency and Renewable Energy

Ambition

Our energy efficiency planning for 2017-2020 aims for a energy reduction of 15.486 terajoule as a result of process, supply chain and behavioural changes.

Review Ambitions

Ongoing in e-mjv programm

Priority for improvement
No

Water Pollution

Ambition

We have the ambition to reduce and avoid polluted waste water. The water used in our production at the laundry plants is at risk of getting polluted by detergents and dirt on the products.

Core Subject Labour Practices

Health & Safety at Work

Ambition

Why is safety so important for our business As Elis expands into new regions and markets, the Elis Group aims to become a benchmark in terms of Health and Safety. We are committed to: - Improving safety at work by reducing risks and preventing accidents - Implementing Group safety standards in all of our countries and activities, with support from management and our Quality, Safety and Environment (QSE) network - Bringing all employees on board so they can actively contribute to prevention - Ensuring compliance with legal requirements in each country where we operate Our Health and Safety Policy is part of our continuous improvement programme to mitigate risks, based on four priorities: 1. Reinforce the Elis Safety Culture through events and awareness 2. Prevent the risk of fire 3. Prevent the risks associated with handling, and enhance workstation ergonomics 4. Prevent the risks associated with work equipment and chemical products

Objectives

0 incidents

Review Ambitions

A new group health and safety policy has just been introduced. In the Netherlands we now have someone dedicated to prevention and later this year a group wide central incident reporting system will be introduced in all Elis countries to track any type of incident and how it is followed up.

Priority for improvement
Yes

Policies

CSR Policy

We commit to 360° responsibility based on three pillars:
1. Offering high-quality, responsible products and services.
• Reinforcing the development of our business around the circular economy.
• Assuring that our products are produced in a manner that respects the people involved in their production and present no health and safety risks for users while respecting our common assets: the planet and its resources.
• Respecting the Elis Ethics Charter throughout the supply chain, whatever our function or the country in which we operate.

2. Continuously reducing our business’s environmental footprint
• Promoting sustainable decision-making by reducing; reusing; repurposing or recycling materials and products.
• Increasing the value of our products by improving their eco-design, lifespan and end-of-life use.
• Improving our direct and indirect environmental impact and lowering our greenhouse gas emission caused by using energy, water, chemicals and fuel in our activities.

Code of conduct Suppliers

The Group’s success and growth are based on respect for others, exemplary behaviour, integrity and responsibility. These values have always been the DNA of Elis and are frame of reference that guides our actions and inspires
our choices. In that respect, Elis is committed to be an ethical and responsible company, to limit environmental impacts and to
promote the highest standards of integrity. Elis intends to fully associate its business partners (which means hereinafter suppliers, manufacturers,
subcontractors, licensees and distributors, regardless of the product or service provided) with its ethical and responsible conduct particularly through this Charter for Responsible and Ethical Purchasing.

Elis group Policy Health & Safety

For the Elis Group, the Safety and Health of its employees and all people working on its sites is a top concern. The Group strives to ensure that everyone benefits from a safe and healthy working environment by preventing occupational accidents, injuries and illnesses.

Human development personnel

Career counseling and development goes through our PDR cycle. Each employee has an annual development meeting. Outcomes are centrally managed by P&O.

Management Trainee Guidelines

The guidelines are leading in the management traineeship program. It tells us what a traineeship entails, what trainees can and cannot expect and how to mentor the trainees.

Membership MVO Nederland (CSR the Netherlands)

CSR Netherlands is the Centre of Excellence for Dutch companies that are striving towards corporate social responsibility. More than 2000 companies are affiliated with this networking organization.

Modern Slavery Act

We have a zero-tolerance policy towards any breach of human rights, including modern slavery and human trafficking. We expect our business partners to comply with this act as well.

Sustainable procurement policy

The steps Elis takes to evaluate new and existing suppliers in terms of CSR throughout the supply chain.

UN Global Compact membership

Elis became a signatory to the United Nations Global Compact on 17 of August 2006. Participation in the Global Compact continues to provide us with a recognized and respected policy framework for our work on sustainability and corporate responsibility. Many of the markets that we operate in are continuing to demand contributors that are embracing the ideals outlined in the Global Compact’s ten principles.

Waste reduction Policy

In order to reduce waste as much as possible, Elis has formulated a waste reduction plan in 2012, in line with the EU guideline on the reduction of packaging materials 94/62 EG. This policy has been updated for the Netherlands in 2018.

Whistleblowing suppliers

At Berendsen, we recognise that effective and honest communication is essential in order to maintain our business values and to ensure that any instances of business malpractice are promptly detected and appropriately managed. Therefore, we have extended our whistleblowing system to our suppliers.

The purpose of this whistleblowing system is to encourage and provide a mechanism for anyone - whether employees, suppliers or customers of Berendsen - to report any instances of business misconduct, without risk to themselves or their business relationship with us.

Measures

Anti-Corruption and Bribery Training

The aim of the training is an increased awareness on the rules and laws of interacting with external parties. It is an e-learning that consists out of multiple questions and cases of real life examples. At the end of the training the participants were tested on their knowledge of recognizing corruption and bribary and how to avoid or deal with it.

In 2017 33% of the employees of Berendsen the Netherlands had to attend the anti-bribery online training. 72% of them passed.

Award program Blue collar "Club des Chevrons"

The ‘Club des Chevrons’ is Elis’s oldest HR programme. Created in 1987, its purpose is to acknowledge the work of the most deserving Production and Maintenance employees. Each year, +/- 450 of them (including partners) are rewarded with a trip organized by the Human Resources Department.
It also enables people to create new bonds with others from
different plants and countries, and to share their experience.

Social event for production employees. One Chevron per Elis site selected on criteria as:
- Seniority
- Professional
- Conscience
- Discipline
- Spirit of enterprise
- Example of Elis Values

CSR Questionnaires Elis for group CSR report

A document that builds around the CSR Policy. It has been used as a tool to collect information for group reporting based on regulation as a listed company and as a way for the new Berensden/Elis group to know where we stand after the first year - check initiatives and benchmark.
What will be included:
- Efforts that have an impact on a big part of the group
Initiatives and/or successes that (can) inspire others internally and externally
- Examples of ways we ensure quality and corporate citizenship
- Product group specifics

Why do we have it?
As a tool that supports when sharing the CSR efforts with our employees, customers, shareholders, suppliers and other stakeholders

How is it different from the annual report?
Not a subject to rules and regulations
Group initiative and effort – free to use it

Circulair Textiles - Dutch Awearness

Upcycling of textile waste. Elis and Dutch Awearness formed a partnership in 2017 with the aim to reduce textile waste and develop circular workwear. This is now effective for all discarded Cleanroom garments.
In 2020 we will find a new supplier that processes our discarded Work Wear in a more sustainable way.

Dutch Awearness turns the garments together with recycled PET into granulate, which can be turned into various objects like benches, tables, lampposts etc. We have furniture made of our own garments on the terrace in Helmond. In Bolsward 25.400 kg of garments have already gotten a second life.

Customer Feedback Program including Net Promoter Score

Customers review our service based on a mainly web- or Phone (only Bolsward) survey. They give feedback on our services, products and whether they are likely to recommend us. This score is tracked in most of the Elis countries for benchmarking purposes.

With this information we can distract data that inform us about trends and reactions on changes in our product- and service delivery.
Non-conformities are directly handled as a complaint and solved by customer services. In 2018 and 2019 (until March) we received 2061 completed questionnaires with an average NPS score of -17,5 for all our locations in the Netherlands. There are different initiatives to increase this number amongst which a Close the Loop policy in which we instruct customer service employees on how to follow-up on the questionnaires.

Environmental Program & Long Term Energy efficiency Plan 2017-2020

As part of our enironmental system (ISO 14001) we developed and folllow up our Environmental Program 2017-2020.

Monitor opportunities, risks and compliance on environmental issues. During the past year the focus has been on: the implementation of our TomTom Webfleet system to encourage safe and environmental friendly driving; reducing the kilometers driven by combining product distribution; and, plan to reduce energy consumption at different plants.

Improving Water, Energy and Chemicals usage NL

In order to identify posibilities to reduce the usage of water, energy and chemicals, we have performed annual audits on all locations since 2014. Part of the audits is to check whether recommendations of the year before have been implemented.

Through these audits, our aim is to use less water, energy, and chemicals. Our water, gas and electricity consumption per kg laundry has been fairly stable over the past years. We are aiming to decrease this ratio by decreasing laundry temperatures, reducing kilometers through route optimization and using our machines and the heat more efficiently.

Informative platforms for a safe and healthy workplace

'nlgaatgezonderwerken.nl' and 'veiliggedragen.nl' and Circle-A are three online platfoms on which Elis has cooperated with experts to educate (non-)clients about creating a safe and healthy workplace.

The website "www.circle-a.nl/" is a cooperation between Elis and 3 consortia partners. Goal of Circle-A is to promote safe working, user friendly service and circularity.

The website "veilig gedragen"(worn safely) is a cooperation between Elis and five safety experts. On this platform visitors can do a safety scan to find out more about the governance regarding to safety measures and regulations as how to pick the right gear for the right working conditions. After the scan visitors can order toolboxes with additional information about safety garmets and samples.

"Nederland gaat gezonder werken" (Holland will start working healthier) is an initiative by Elis and TH&P to increase safe and healthy working by eg. washing your hands after every toilet visit.

Through these websites, Elis aims to contribute to more awareness on safe and healthy working conditions.

An example: Several toolboxes have been ordered as a result of the information on 'veiliggedragen.nl'. The toolboxes contain information on the type of fabric and usage suitable for the working conditions.

1831 checks have been done according to the website (15/1/2018)
http://www.nlgaatgezonderwerken.nl/

Kilometer Reduction by combining Ede and Zaandam facility routes

Transportation routes of Ede and Zaandam are combined, avoiding double deliveries and kilometers.

We went from 12000 to 8000 delivery addresses due to removing all double stops of mats and washroom - leading to an estimated reduction of 33% of stops and unnecessary kilometers. Additionally we are combining routes in the northern part of the Netherlands with a similar goal in mind.

Light Guide

The Elis LightGuide seduces toilet visitors (without coercion) to hand washing, drying and disinfecting.

Tests have shown that the introduction of the Elis LightGuide can have a positive effect on hand hygiene. The system measures the use of the products while at the same time triggers the users to wash their hands. 269 light guide units are active in the Netherlands.

Physiotherapy for employees at our sites in Helmond, Uden and Hoogeveen

At our sites in Helmond, Uden and Hoogeveen we offer physiotherapy/massages during working hours for our employees with physical and muscle complaints.

We also offer workshops in Uden and Helmond for prevention of physical complaints for all employees.

Creating more vital employees and helping them to resolve physical complaints.

Plan for the Young Talent Elis Group

As of the summer of 2017 Berendsen the Netherlands started with the Young Talent Berendsen Group. Each member of the Dutch board had the possibility to put forward an employee that shows great potential, but does not hold a management position. Through monthly meetings we aim to develop those employees.

From september 2017 till june 2018 the first Young Talent Berendsen group organized monthly meetings. Consisting out of 12 participants supported by Human Resources.

Preventing water pollution

We reduced water pollution in 2018 by improving our water filtration system by installing a sand trap at our plant in Ede (mats laundry) that will remove sand and other pollution more effectively prior to discarding water to the sewer or reusing it in the washing process.

Apeldoorn re-uses almost all its process water by using a water treatment system.

We reduced water pollution in 2018 by installing an sand trap that will remove sand and other pollution prior to discarding water to the sewer in a natural way reducing our energy consumption (using gravity instead of pumps). The sand trap also splits the water from the heavier particles (sand, metals etc. all pollution of the mats). The sediment is collected by a recycling company and the water is reused in our washing cycle. An example, during one session of about 5 hours a total of 9,46 tonnes of sediment has been removed.

Reusable textile laundry bag

Berendsen uses texile laundry bags to pack and transport all garments to the customer. The same bags are used to transport dirty garments from the customer back to Berendsen where they are washed and re-used.

Avoid use of disposable plastic laundry bags.

Source 66% of garments from Elis Svarmil Estland

Elis NL supplies 66% of the purchased garments from sister organization Elis Svarmil Estland.

They are a reliable and CSR minded garment supplier. Elis Svarmil is ISO 9001, ISO 14001 and OHSAS 18001 certified.

Around 66% of the garments sold by Elis Nederland are manufactured in our own factories under adequate labour and environmental circumstances.

Sustainable partnership - Consortium Circle-A

Elis the Netherlands is part of Circle-A, a collaboration between Elis, Sioen, Lasaulec and Frankenhuis representing a circular supply chain partnership, in which Elis the Netherlands is the consortium leader and jointly responsible for developing sustainable workwear and the circular process to increase the life span.

The first success of Circle-A is a 15-year contract with a multi-million yearly value with the Dutch energy network company, Alliander.

Sustainable partnership - Elis and ABN AMRO

CSR partnership with examples sustainable products and services for Washroom. ABN AMRO has given Elis Washroom a good push in the right direction in making our washroom offering more sustainable.

Promoting and developing sustainable products and services. Environmentally responsible soap (natural ingredients) in the dispensers in some of ABN their major offices. The soap is mixed with water on location avoiding unnecessary transportation of water. Coreless toilet paper avoiding paper waste and cradle 2 cradle dispensers and paper and their locations.

Workers Council

Elis established a Workers Council nationally and internationally. They are involved in: human resources; education and development; health, safety and labour practices; PDR and compensation; and, employee benefit policy's (eg. lease cars).

For years Elis the Netherlands has had a workers council representing our diverse group of employees in board decisions.

Improvement Plans

Circulair Economy

There are multiple ambitions to be realized in 2019.
1. The first step in recycling "food" garments. The white garments are to be used in the automotive industry.
2. We are reviewing our total textile recycling opportunities together with supply chain partners.
3. Group wide we are looking into increasing the recycled content in our products

Timeframe
Dec 31, 2020
Status
n/a

Develop a CSR Vision & Strategy for Elis NL

Develop a CSR Vision & Strategy for Elis NL, including a dashboard with relevant CSR KPI's for our business.

The CSR Vision & Strategy for Elis NL should be aligned with the Elis Nordics & Elis Group strategy.

Timeframe
Jan 1, 2020
Status
n/a

Certificates and Awards

Certificates

ISO 14001

To Elis Nederland B.V. for Rental, collecting, cleaning, inspection, maintenance, repairing and delivery of certified safety workwear, general workwear, work shoes, industrial wipers, absorption mats, work gloves, mats, mops, washroom dispensers, hygiene boxes and comprehensive products for an optimal washroom hygiene. Inlcuding locations in Arnhem, Schiedam, Hoogeveen, Klarenbeek, Bolsward, Helmond, Apeldoorn, Ede, and Uden.

Valid until
Aug 30, 2020 Expired

ISO 9001

To Elis Nederland B.V. for Rental, collecting, cleaning, inspection, maintenance, repairing and delivery of certified safety workwear,
general workwear, work shoes, industrial wipers, absorption mats, work gloves, mats, mops, washroom dispensers, hygiene boxes and comprehensive products for an optimal washroom hygiene.

ISO 9001:2015 Elis Cleanroom (expire date 31 May 2021)

ISO 9001:2015 other sites (expire date 20 September 2020).
In scope: Arnhem, Bolsward, Hoogeveen, Helmond, Uden, Klarenbeek, Schiedam, Apeldoorn, Nijmegen (ELC), Zaandam, Ede.

Valid until
May 21, 2021 Expired

NEN-EN 14065 (RABC)

To Elis Nederland B.V., locations Uden, Helmond Klarenbeek and Hoogeveen for Rental, maintenance, management, cleaning, and distribution of work wear and hygiene products.

Valid until
May 8, 2020 Expired

Cradle to Cradle

Product

Workwear: REWORK Cradle to Cradle® together with HAVEP
Washroom: dispensers: Soap Dispenser, Soap Dispenser Non-Touch, Air Freshener, Air Freshener Advanced, Clean Seat, Sanitizer Dispenser, Maxi Jumbo, Soap Dispenser Light Guide. Towel Cabinet, Lady Care Non-Touch, Lady Care Mini, Toilet
Paper Dispenser, Paper Dispenser, Paper Roll Dispenser NonTouch.

Paper Towel Rolls, Toilet Roll with core, Toilet Roll without core, Paper Towel Sheets, Centrefeed Towel Rolls, Jumbo Roll Toilet Paper, Industrial Wiping Roll.
Trousers, Trousers (without knee pocket), Bermuda, Bid & brace
overall, Overall, Jacket, Shirt

Zie website: http://www.c2ccertified.org/products/scorecard/rework_-_workwear_by_van_puijenbroek_textiel

Valid until
Jan 30, 2021 Expired

EU Ecolabel

Product

Elis has a large variety of products in its assortment, including Soap, Papers and Fillings from SCA and paper from Alani.

http://www.sca.com/en/ppc/Environment/Certification/EU-Ecolabel/

At least 80% of the paper we sell is certified with Ecolabel (both SCA and Alani). Some of our washroomproducts like soaps only have the Ecolabel option.
Elis has a partnership with SCA (including Tork products). SCA is the preferred supplier of Washroom Consumables like Soap,Paper and Fillings. The combination of various environmental labels, EU Eco , PEFC, FSC together with the continuously improving environmental work SCA is in a leading position among pulp, paper and containerboard mills with the least environmental impact.

Valid until
n/a

Third-party Assessments

Assurance statement

Recognized Learning Company: multiple types of internships

We are recognized as a learning company, meaning that people can contact us for learning on the job and receive sufficient guidance.

Awards

Cinet Sustainability Award

Elis the Netherlands has won the Sustainability award during The Global Best Practices Awards 2018 by CINET. BY winning this price Elis has become the most sustainable professional textile service company in the world. CINET is an international textile service organisation. With their network they support and represent about 750.000 global textile service companies. According to CINET, The Global Best Practices Awards Program 2018 stimulates the implementation of best practices actions, services, marketing an quality of this industry.
Implementation of best practices is the key for safe & sustainable processing. Using modern equipment, operation, optimal working methodologies enhance safe and sustainable professional textile cleaning and/or laundering.

Received on
Oct 19, 2018