Interested to see more CSR reports, click here for a free login to the CSR Register.

Emergo Textile Projects B.V. (ETP)

Formal name
Emergo Textile Projects B.V. (ETP)
CoC Number
63357127
Subscription
TIM XL
Sector
C14 - Manufacture of wearing apparel
Verification
Moderate assurance
Publication date
Nov 17, 2020

Organization

About Emergo Textile Projects B.V. (ETP)

The beautiful pride of corporate fashion:
Emergo Textile Projects B.V., known as ETP, was founded in 1995. ETP has built a leading position in the market of corporate wear, business to business projects, with a focus on larger, complex projects requiring all supporting services to provide maximum comfort to the customer and to the customer’s staff. ETP operates standalone. ETP’s team counts 20 professional and ambitious people, continuing daily to build the success of ETP, by offering both a qualitative and beautifully designed product and by providing an outstanding service and project management. ETP has a flat organizational structure with short direct lines through the disciplines. The company culture is informal yet strongly performance oriented. ETP wants to be an attractive employer to its staff.

Vision

We are a leading, dynamic and enduringly successful, outstanding supplier of corporate wear for our customers, to fulfill all their requirements and special projects, while proving to build long term relationships with them.
Sustainable corporate wear as the new standard.

Mission

Creating happy employees in our customers companies is our mission. We provide to customers in both existing and new markets, the best possible proposition for corporate wear, that results in employees who are comfortable and proud to wear their company's clothing. We do so by offering creative collections that stand out, high quality products, realistic pricing, optimum service by a highly motivated team of professionals. ETP aims to establish and support a long and fruitful relationship with its customers, offering a valuable participation in customer's company processes, where CSR is naturally included in the entire process on both sides.

Core Values

Our core values are: passion, commitment and respect. These values express our true DNA and resound in everything we do.

View on CSR

ETP CSR
We are firmly convinced of our responsibility to help improve, where necessary, working conditions in the countries where we do business. That's why ETP is a member of AMFORI (former FTA) and BSCI. ETP has also signed and therefore committed itself to the Dutch initiative of the 'Covenant on Sustainable Textiles and Clothing'; in the course of 2019 we entered into the 3rd year as a member of this initiative, that already resulted in some detailed plans of action and follow up. Furthermore we focus on control of toxic substances, gas free certifications, energy savings, logistics and distribution, good employer ship, SROI, organic materials, environment in general (waste, toners, energy, cars).

CSR Statement

Governance

Managing Director and Commercial Director share the overall responsibility for CSR and decide on policy, the latter is in charge of implementing and managing ETP's policy . Daily responsibility is allocated to the team members designated to various tasks related to the subject.

Due diligence / Risk analysis related to CSR are in place regarding
1) countries and regions where we produce
2) processes and materials
3) buying process (related to other partners in the supply chain)
Related to non CSR issues we analyze threats, risks, opportunities in our annual Management Review.

ETP does not identify significant risks where conflicts of interests are concerned. Rules for ethical behavior and confidentiality of information are described in the ETP Code of Conduct.

CSR performance is measured and evaluated on company level, not as part of the individual performance of management.

Methods for stakeholder engagement are described in the ETP Code of Conduct. Given the limited number of employees, we have deliberately deleted the chapter 'Whistleblower policy'. We are convinced that in such a case, the person in question would address one of the Directors.

Organizational chart

CSR Responsibilities

Logistic Planner
Supervising the logistics and distribution operation from the perspective of serving the CSR cause in the best possible way, reckoning with customers requirements as well as ETP's policy
Product Managers
The ETP product managers have an operational responsibility to follow up on ETP's CSR policy in their contact with and when visiting the manufacturers. The outcome of audits need to be discussed, planning for improvement to be made and followed up at a later moment. The aim being to actually realise the improvement as meant.
Commercial Director
Responsible for the revenue goals of ETP including developing and implementing commercial strategies according company goals and objectives aiming to accelerate growth.
Managing Director
From the perspective of b-to-b interests and the nature of the companies that are clients of ETP's, CSR is an integrated subject as one of the important responsibilities in serving all parties best interest She is responsible for all matters concerning production and supply chain at ETP - has been involved from the start of the initiative and in the operation of the companies CSR policy, its BSCI membership and all other bodies/initiatives that ETP participates in.
Manager Business Development
As a liaison between ETP company, third parties in the field of CSR and customers/prospects, her role is to be well informed, to be heard and to inform those whose best interest is served.

Committees

Sustainable Procurement
Increase certified factories to 80% Follow up and monitoring on Plan of Action Covenant Environmental control of shipments including applicable documents. Translating sustainable pilot results to actual bulk production and roll out for at least one customer in 2020.

Company Details

Scope for this report
Design, production, sales and marketing of corporate wear by Emergo Textile Projects B.V. (chamber of commerce 63357127) based in the Netherlands. Activities of corporate holding and its other subsidiaries are not in scope.
Total FTE in scope
19
Annual Turnover
n/a
Company Ownership
Emergo Textile Projects B.V. is owned by ETP Holding B.V., owned by Horizon Investeringen Groep (Prviate Equity); management participates as well.

Company Contact

 
Mrs Èsther Oostdijk
 
esther.oostdijk@etp.nl
 
+31654374353
Company Website
www.etp.nl
CSR Website
www.etp.nl
Info email
n/a

Visitor Address

 
Hoofdstraat 39
 
3971 KA Driebergen-Rijsenburg
 
Utrecht
 
Netherlands

Business Analysis

Value Chain

Supply chain

  • Clothing, including resources
  • Transport & logistics
  • Facilities
  • Car fleet
  • Hard & software
  • Marketing

Emergo Textile Projects B.V. (ETP)

  • Styling
  • E@SYFIT Webshop
  • Project Management
  • Marketing
  • ETP Servicedesk
  • Product Management
  • Supporting activities

Products/Services

  • Corporate clothing, workwear
  • Work shoes

Issue Matrix

The impact analysis indicates whether issues are relevant for the supply chain, the company, or its products or services. Issues that are not relevant for this company are not listed in the report. Relevant issues are divided in five categories:

  • Shared value: These issues are crucial for the sustainable development of products and services. They may hold opportunities for clients and other stakeholders to improve the CSR impact of their own activities.
  • Opportunities: These issues provide opportunities for the company to improve the internal CSR performance to create a truly sustainable organization.
  • Risks: These issues represent significant CSR risks that should be addressed and monitored.
  • Future impact: These issues represent CSR opportunities for the future: at this moment the company does not see enough opportunity to influence them, but this may change.
  • Limited impact: These issues are relevant for the activities of the company, but impact is limited.

Shared value
  • Child & Forced Labour
  • Fair Working Conditions in the Supply Chain
  • Circular Economy
Opportunities
  • Work for Vulnerable Groups (Social Return)
  • Employee Engagement
  • Employability & Human Development
  • Energy Efficient Transport
  • Sustainable Procurement
  • Complaint and Dispute Resolution
Risks
  • Discrimination & vulnerable groups
  • Health & Safety at Work for Supply Chain
  • Animal Welfare
  • Climate Change
  • Pollution in the Supply Chain
Future impact
  • Human development
  • Climate Change
  • Prevention of pollution
  • Sustainable resource use
  • Sustainable resource use
  • Fair competition
  • Social Investment
Limited impact
  • Fundamental labour rights
  • Civil and political rights
  • Economic, social and cultural rights
  • Health and safety at work
  • Employment relationships
  • Employment relationships
  • Conditions of work
  • Social dialogue
  • Prevention of pollution
  • Fair Competition & Antitrust for Supply Chain
  • Fair competition
  • Respect for property rights
  • Anti-corruption & Business integrity
  • Promoting social responsibility
  • Ethical Conduct
  • Respect for property rights
  • Respect for property rights
  • Fair marketing & contracting
  • Consumer data protection
  • Education and awareness
  • Consumer health & safety
  • Community Involvement
  • Employment creation and skills
No impact
  • Supply chain
  • Emergo Textile Projects B.V. (ETP)
  • Products and services

Materiality Matrix

Relevance for stakeholders
  • Sustainable resource use
  • Sustainable resource use
  • Circular Economy
  • Consumer data protection
  • Promoting social responsibility
  • Animal Welfare
  • Discrimination & vulnerable groups
  • Sustainable Procurement
  • Work for Vulnerable Groups (Social Return)
  • Complaint and Dispute Resolution
  • Child & Forced Labour
  • Employment relationships
  • Fair Competition & Antitrust for Supply Chain
  • Employment relationships
  • Fair marketing & contracting
  • Fair competition
  • Respect for property rights
  • Civil and political rights
  • Economic, social and cultural rights
  • Education and awareness
  • Social dialogue
  • Prevention of pollution
  • Respect for property rights
  • Respect for property rights
  • Climate Change
  • Prevention of pollution
  • Human development
  • Climate Change
  • Pollution in the Supply Chain
  • Employee Engagement
  • Employability & Human Development
  • Energy Efficient Transport
  • Health & Safety at Work for Supply Chain
  • Fair Working Conditions in the Supply Chain
Relevance for Emergo Textile Projects B.V. (ETP)
  • Supply chain
  • Emergo Textile Projects B.V. (ETP)
  • Products and services

Materiality Considerations

Human Rights

Issue Emergo Textile Projects B.V. (ETP) Stakeholders
Child & Forced Labour
Supply Chain
Importance
5 /5
ETP does not want to profit from human rights violations in its supply chain. Prevention of child labor or forms of forced labor, freedom of association and living wage are the essence of the BSCI monitoring program, as well as of ETP's program for the SER Covenant and the ETP Supplier Code of Conduct. ETP is very much aware that this could be relevant for our supply chain. According to due diligence and multi stakeholder consultation, we consider this as an important risk.
Importance
4 /5
Living wage, freedom of association, no child labor and no forced labor are the most importantissues of our CSR program to clients and governments, mostly related to manufacturing.
Work for Vulnerable Groups (Social Return)
Company
Importance
4 /5
Relevant in terms of good employer ship. We see opportunities to cooperate with partner organizations to provide work to individuals in vulnerable groups.
Importance
4 /5
Prevention of human rights violation and support of vulnerable groups is important to clients and governments. Also important to employees related to their employment.
Discrimination & vulnerable groups
Supply Chain
Importance
3 /5
ETP does not want to profit from human rights violations in its supply chain. Prevention of discrimination and freedom of association are part of the BSCI monitoring program, as well as of ETP's programm for the SER Covenant and the ETP Supplier Code of Conduct. According to due diligence and multi stakeholder consultation, we consider this as an important risk. Impact is registered under Fair practices - Promoting social responsibility.
Importance
4 /5
Prevention of human rights violation and support of vulnerable groups is important to clients and governments. Also important to employees related to their employment.
Civil and political rights
Supply Chain
Importance
1 /5
ETP does not want to profit from human rights violations in its supply chain, According to due diligence and multi stakeholder consultation, we consider this as an important risk. Prevention of discrimination and freedom of association are part of the BSCI monitoring program. Impact is registered under Fair practices - Promoting social responsibility.
Importance
3 /5
Civil and political rights are deemed important by clients, and organisations such as BSCI.
Economic, social and cultural rights
Supply Chain
Importance
1 /5
ETP does not want to profit from human rights violations in its supply chain. We strive for providing labour opportunities under fair conditions in low-income countries. ETP is aware that this issue is relevant for the supply chain. According to due diligence and multi stakeholder consultation, we consider this as an important risk. Prevention of discrimination and freedom of association are part of the BSCI monitoring program, as well as of ETP's programm for the SER Covenant on Sustainable Textile and Clothing and the ETP Supplier Code of Conduct. According to due diligence and multi stakeholder consultation, we consider this as an important risk. Impact is registered under Fair practices - Promoting social responsibility.
Importance
3 /5
Economic, social and cultural rights are important to clients, and organisations such as BSCI.
Fundamental labour rights
Company
Importance
1 /5
ETP joined the CAO for our specific industry and envisions little scenario’s in which this issue would represent a risk related to its daily activities and decisions.
Not valued by stakeholders, assumed '0'

Labour Practices

Issue Emergo Textile Projects B.V. (ETP) Stakeholders
Fair Working Conditions in the Supply Chain
Supply Chain
Importance
5 /5
Providing legal and fair labor conditions in the production facilities of ETP clothing is important to ETP, particularly when it comes to the freedom of association and paying a living wage: wages that enable workers to live and provide for their families. Performance is monitored under the BSCI membership, as well as by ETP's program for the SER Covenant on Sustainable Textiles and Clothing. The subject is also part of the ETP Supplier Code of Conduct. We consider conditions of work as a potential high risk, as a result of our due diligence and our multi stakeholder consultation.
Importance
2 /5
Important to employees, clients and governments related to manufacturers, for ETP as an employer, and for the transport sector.
Employee Engagement
Company
Importance
4 /5
ETP considers its employees as a source of expertise and information with which to improve the quality of products and services. Work meetings therefore do not only cover daily activities and tasks, but also discussion of trends, risks and opportunities.
Importance
3 /5
Particularly relevant in terms of freedom of association and labour union membership in producing countries. Also relevant for ETP employees in terms of their own employment.
Employability & Human Development
Company
Importance
4 /5
We consider this as a low risk, but ETP believes in investing in people, and following development on a regular basis. Employees desires as well as opportunities.
Importance
3 /5
Relevant and important to employees of ETP and of production locations. They value the opportunities created for personal and professional development.
Health & Safety at Work for Supply Chain
Supply Chain
Importance
3 /5
Extremely relevant in the fashion industry in low-income countries, one of the core issues, and is important to ETP. Monitored through the Accord (Bangladesh), the BSCI membership, as well as by ETP's program for the SER Covenant on Sustainable Textiles and Clothing. The subject is also part of the ETP Supplier Code of Conduct. We consider health and safety at work as a potential high risk especially in Bangladesh, as a result of our due diligence and our multi stakeholder consultation.
Importance
2 /5
Main focus of stakeholder engagement with suppliers, particularly since the Bangladesh disaster, a lot of attention of most stakeholders for this subject. Also relevant for ETP employees in terms of their own employment, particularly focussed on vitality and sustainable employment.
Human development
Supply Chain
Importance
2 /5
ETP addresses this subject in a relevant way in its supply chain, because it is important for people to be able to develop in their working environment, without any discrimination. A fair chance for everybody.
Importance
3 /5
Relevant and important to employees of ETP and of production locations. They value the opportunities created for personal and professional development.
Employment relationships
Company
Importance
1 /5
Relevant related to compliance with labor laws and regulations and collective agreements. ETP does not identify important risks or opportunities related to this subject.
Importance
3 /5
Important to employees, clients and governments related to manufacturers, for ETP as an employer, and for transport sector.
Employment relationships
Supply Chain
Importance
1 /5
Providing legal and fair labor conditions in the production facilities of ETP clothing is important to ETP. Performance is monitored under the BSCI membership, as well as by ETP's program for the SER Covenant on Sustainable Textiles and Clothing. The subject is also part of the ETP Supplier Code of Conduct. Impact is registered under Fair practices - Promoting social responsibility.
Importance
3 /5
Important to employees, clients and governments related to manufacturers, for ETP as an employer, and for transport sector.
Social dialogue
Supply Chain
Importance
1 /5
Relevant related to the freedom of workers to form an association or join labour unions, particularly in low-income countries. Monitored through the BSCI membership, as well as by ETP's program for the SER Covenant on Sustainable Textiles and Clothing. The subject is also part of the ETP Supplier Code of Conduct. Impact is registered under Fair practices - Promoting social responsibility.
Importance
3 /5
Particularly relevant in terms of freedom of association and labour union membership in producing countries. Also relevant for ETP employees in terms of their own employment.
Health and safety at work
Company
Importance
1 /5
Relevant as an employer, but considering the nature of activities and scale of operations, opportunities and threats are limited.
Importance
2 /5
Main focus of stakeholder engagement with suppliers, particularly since the Bangladesh disaster, a lot of attention of most stakeholders for this subject. Also relevant for ETP employees in terms of their own employment, particularly focussed on vitality and sustainable employment.
Conditions of work
Company
Importance
1 /5
Relevant related to compliance with labor laws and regulations and collective agreements. ETP wants to be a good employer, with attention and room for individual needs and work/private balance. As a relatively small employer, no other significant risks or opportunities are identified.
Importance
2 /5
Important to employees, clients and governments related to manufacturers, for ETP as an employer, and for the transport sector.

Environment

Issue Emergo Textile Projects B.V. (ETP) Stakeholders
Circular Economy
Company
Importance
5 /5
Regarding its daily activities, ETP identifies little risks and opportunities in this respect. However, the textile industry is an enormous consumer of raw materials, and looking for sustainable ways of obtaining these is growing in importance within the sector. ETP believes this to be the main subject for innovation in the coming years. ETP sees opportunities in developing new materials that can be produced under controllable circumstances and are fit for re-use, so that raw materials are not wasted.
Importance
5 /5
Clients focus on re-use of materials or other sustainable end-of-life solutions. Engagement with some producers to develop sustainable materials. Deemed important by employees, who also enjoy being part of these developments.
Energy Efficient Transport
Company
Importance
4 /5
Relevant related to distribution, office, car fleet and other travel, ETP aims for energy efficiency and reduction of flights as much as possible.
Importance
3 /5
Focus of both ETP and clients on efficient distribution and transporting. As well as on the general business activities.
Animal Welfare
Supply Chain
Importance
3 /5
The fashion industry has high negative impact on natural habitats and animal welfare. The wool industry is in general not very friendly for the sheep needed to 'grow' the wool.
Importance
4 /5
By engaging with NGO Four Paws concerning Animal Welfare
Climate Change
Products / Services
Importance
3 /5
Relevant with regards to the transport needed to distribute and to collect clothing for cleaning and collection, as well as energy use needed for cleaning. Impact is registered under Company.
Importance
3 /5
Focus of both ETP and clients on efficient distribution and transporting. As well as on the general business activities.
Pollution in the Supply Chain
Supply Chain
Importance
3 /5
Prevention of pollution is a highly relevant issue in the fashion industry, particularly where the production of materials is concerned. ETP aims to work with suppliers who comply with local laws on this issue. This is monitored through the BSCI membership, and ETP's program of the SER Covenant.
Importance
3 /5
Relevant in terms of REACH regulations on toxic components. Laws and regulations in production countries. Clients awareness is growing.
Sustainable resource use
Supply Chain
Importance
2 /5
The fashion industry uses great volumes of raw materials. Many are renewable (cotton, wool), but are produced in ways that are not sustainable. Materials such as polyester are made of fossile raw materials. ETP actively searches for materials that can be produced in a sustainable way. Impact is registered under Company.
Importance
5 /5
Clients focus on re-use of materials or other sustainable end-of-life solutions. Engagement with some producers to develop sustainable materials. Deemed important by employees, who also enjoy being part of these developments.
Sustainable resource use
Products / Services
Importance
2 /5
Recollection and re-use of textiles is a very relevant issue for this sector, impact is registered under Company. Also end-of-life solution can increase the sustainable resource use.
Importance
5 /5
Clients focus on re-use of materials or other sustainable end-of-life solutions. Engagement with some producers to develop sustainable materials. Deemed important by employees, who also enjoy being part of these developments.
Climate Change
Supply Chain
Importance
2 /5
CO2 reduction is an important CSR issue in the fashion industry, highly relevant due to the large role played by agriculture, and, to a lesser degree, the energy used for production and transport.
Importance
3 /5
Focus of both ETP and clients on efficient distribution and transporting. As well as on the general business activities.
Prevention of pollution
Products / Services
Importance
2 /5
Textile products in general do not pose a risk to the environment, because they can be re-used and recycled. However, the chemicals needed for cleaning can pose a risk to the environment, particularly for corporate wear, which is usually dry-cleaned.
Importance
3 /5
Relevant in terms of REACH regulations on toxic components. Laws and regulations in production countries. Clients awareness is growing.
Prevention of pollution
Company
Importance
1 /5
Regarding its daily activities, ETP identifies little risks for the environment.
Importance
3 /5
Relevant in terms of REACH regulations on toxic components. Laws and regulations in production countries. Clients awareness is growing.
Protection of the environment
Company
Stakeholders value this item, please evaluate your position
Importance
4 /5
By engaging with NGO Four Paws concerning Animal Welfare

Fair Practices

Issue Emergo Textile Projects B.V. (ETP) Stakeholders
Sustainable Procurement
Supply Chain
Importance
4 /5
The CSR dilemmas in the fashion industry are substantial, and cannot be changed by individual parties. ETP strives to work with business partners that aim to improve conditions in the supply chain. To this purpose ETP has joined the SER Covenant and has laid down a plan of action to follow up on.
Importance
4 /5
Clients and employees value the ETP efforts to promote social responsibility, particularly in the manufacturing sector. Supplier response to ETP/BSCI demands in this respect varies.
Fair competition
Products / Services
Importance
2 /5
ETP suspects that fair competition and fair practices do not always relate well; pricing and sustainability are in some ways related, partly under pressure of buyers.
Not valued by stakeholders, assumed '0'
Promoting social responsibility
Company
Importance
1 /5
ETP values securing social responsibility within the company, for instance related to social return and CSR in general. We consider this a little risk.
Importance
4 /5
Clients and employees value the ETP efforts to promote social responsibility, particularly in the manufacturing sector. Supplier response to ETP/BSCI demands in this respect varies.
Fair Competition & Antitrust for Supply Chain
Supply Chain
Importance
1 /5
ETP values integrity, including fair competition. Fair pricing of products is an important issue related to fair conditions of work in low-income countries and living wage. Impact is registered under Promoting social responsibility.
Importance
3 /5
Fair competition is an important issue among clients, suppliers, and governments.
Fair competition
Company
Importance
1 /5
Corporate fashion is a highly competitive sector. ETP aims to make the difference on quality, service, and reliable information.
Importance
3 /5
Fair competition is an important issue among clients, suppliers, and governments.
Respect for property rights
Company
Importance
1 /5
ETP designs are protected by copyrights, but this is not always respected by prospects or competitors.
Importance
3 /5
Particularly important to clients and owners of designs.
Respect for property rights
Supply Chain
Importance
1 /5
ETP is aware that property rights (of indigenous people) and landgrabbing, due to farming and cattle breeding might be an issue further down the clothing supply chain.
Importance
3 /5
Particularly important to clients and owners of designs.
Respect for property rights
Products / Services
Importance
1 /5
Relevant related to copyrights on the designs of others and/or designs for company-specific corporate wear.
Importance
3 /5
Particularly important to clients and owners of designs.
Anti-corruption & Business integrity
Supply Chain
Importance
1 /5
ETP values integrity, as laid down in its CoC for Suppliers and monitored through BSCI.
Importance
1 /5
Prevention of corruption and business integrity are important issues among clients, suppliers, and governments monitored by BSCI. Employees are proud to work for a company with clear policy on these issues.
Ethical Conduct
Company
Importance
1 /5
ETP values integrity, as laid down in its Employees Code of Conduct. Particularly relevant for employees in their business behaviour. Due to the size of our company we do not envision substantial risks or opportunities on this issue.
Importance
1 /5
Prevention of corruption and business integrity are important issues among clients, suppliers, and governments monitored by BSCI. Employees are proud to work for a company with clear policy on these issues.
Promoting social responsibility
Products / Services
Stakeholders value this item, please evaluate your position
Importance
4 /5
Clients and employees value the ETP efforts to promote social responsibility, particularly in the manufacturing sector. Supplier response to ETP/BSCI demands in this respect varies.

Consumer Issues

Issue Emergo Textile Projects B.V. (ETP) Stakeholders
Complaint and Dispute Resolution
Products / Services
Importance
4 /5
Consumer = Customer service is an important part of the quality of our product, and the level of trust of consumers and clients. Clothing is a highly personal matter, people expect providers of corporate wear to understand this and act accordingly. ETP manages product quality and client services through its ISO 9001 quality management system. Bad consumer experience can cause major impact.
Importance
4 /5
Consumers expect the highest quality and services. Corporate clients look for a business partner who facilitates every aspect of corporate wear. We want to create the best possible customer journey.
Consumer data protection
Products / Services
Importance
1 /5
Relevant regarding compliance with laws and regulations, AVG, related to the webshops for consumers and corporate clients. Risks are limited due to the nature of information and the way data are secured.
Importance
4 /5
Consumers, clients and the government expect protection of privacy sensitive information (AVG). An incident with our webshops could also generate negative media attention.
Fair marketing & contracting
Products / Services
Importance
1 /5
Product information is required by (European) regulation. Besides that, ETP aims to inform clients and the actual users of the product on product specifications that are easy to understand and accessible.
Importance
3 /5
Information on clothing heavily regulated by governments and customers.
Education and awareness
Products / Services
Importance
1 /5
Customer experience and employee journey are related to creating awareness by ETP informing them how to dress, clean, wear, combine the product.
Importance
3 /5
Customers as well as ETP are aware the importance of creating awareness (by informing, educating) the user of the product of the need to change to a more sustainable approach. The user is instrumental in realizing certain targets.
Consumer health & safety
Products / Services
Importance
1 /5
Regulated by (European) regulation in terms of flameability, toxic materials, etcetera. Regulation has special attention for childrens' clothing (applies for ETP's private label customer for which also children's items are produced).
Importance
1 /5
Requirements heavily regulated by governments. Important to customers and clients.
Sustainable consumption
Products / Services
Stakeholders value this item, please evaluate your position
Importance
3 /5
We advise to carefully consider production quantities as well as good stock management.

Community

Issue Emergo Textile Projects B.V. (ETP) Stakeholders
Social Investment
Company
Importance
2 /5
ETP sees opportunities to support charities focused on child welfare in developing countries, as well as local and international charities.
Importance
1 /5
Contributing to society in the form of social investment is explicitly valued by some clients.
Community Involvement
Company
Importance
1 /5
ETP envisions no scenarios in which this issue would be relevant related to its daily activities and decisions, except support of the local economy by procuring from local businesses.
Not valued by stakeholders, assumed '0'
Employment creation and skills
Company
Importance
1 /5
ETP sees no risk here, however it is relevant related to offering training opportunities to young professionals.
Not valued by stakeholders, assumed '0'

Stakeholders

Stakeholder matrix

Level of interest
  • Public organizations
  • Corporate clients
  • CSR Initiatives
  • Employees
  • NGO's
  • Suppliers
  • Owners/Shareholders
  • Competition
  • Sector organizations
  • Governmental authorities
  • Banks/Investors
  • Media / public opinion
Level of influence

Stakeholder management

Stakeholder group Engagement Method Frequency Status
Banks/Investors

Investors and Bank are involved in order to create joint involvement for new circular business models.

Semi-Annually Ongoing
CSR Initiatives

By actively participating, attending meetings and keeping track of new insights and developments. The network is growing and frequency of relevant meetings increasing.

Monthly Ongoing
Corporate clients

In b-to-b both parties' interests concern corporate social responsibility and ETP’s accountability for this. Therefore the importance of following up on the CSR items and expressing the actions that are taken is evident as well as testifying to all this. The subject raises an increasingly recurring dialogue with corporate clients and more challenging issues to address.

Monthly Ongoing
Employees

Employees are actively informed about and made aware of the importance of the CSR policy. Those responsible for monitoring the suppliers - director product & operations and product managers – are well informed and kept up-to-date through periodic meetings that take place. All other employees are updated on a regular basis on new developments, newsletters etc. Everyone representing the company is supposed to be aware of the relevancy –and to understand the impact- of this subject and of our company’s policy regarding it.

Quarterly Ongoing
Media / public opinion

ETP's CSR policy is not meant to play on the public opinion, nor will ETP actively seek media attention. In case media interest is shown, or should the public opinion require this, ETP will give statements on the subject. Our Covenant 3rd year membership requires publishing Social Report 2019, based on the requirements of the Covenant's 9 themes. Also due diligence is performed and publication will be available in July 2020. We publish our CSR policy and our CSR Report 2019 on the ETP website as well as provide information to the Covenant for publication on its public platform. LinkedIn also is a media tool to provide also CSR information to our stakeholders.

Engagement executed.
NGO's

Through multi stakeholders dialogues once a year to check our due diligence performance. In addition to that on several occasions certain subject are addressed.

Quarterly Ongoing
Owners/Shareholders

ETP management has long ago decided that a sincere and honest CSR policy should be in place and owners/shareholders are up-to-date with it.

Ongoing
Sector organizations

Through the membership of AMFORI (former FTA) and BSCI, as well as by participating in the Covenant on Sustainable Textiles and Clothing, ETP keeps pace with ongoing progress and issues with manufacturers and is able to steer and follow up on these.

Ongoing
Suppliers

Suppliers all sign the Responsible Business Conduct (RBC) and the Factory Questionnaire at the start of a relationship. Following steps are made according to the BSCI methods and planning as well as the Covenant Plan of Action.

Monthly Ongoing

CSR Program

Management Approach

Core Subject Human Rights

Work for Vulnerable Groups (Social Return)

Ambition

It is our ambition to be socially involved (SDG 8: promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all). We create work for vulnerable individuals / groups, both within our organization, as well as by selecting certain service providers for specific projects.

Objectives

Number of employees
For 2020 we aim to expand the number of temporary employees with a distance to the labor market through BIGA Group as well; on a project basis to support special services to be provided as part of the implementation of a new contract (for instance: hostess or during fitting sessions).

Management Review

Satisfied with current measures.

Priority for improvement
No

Child & Forced Labour

Ambition

ETP does not want to profit from human rights violations in its supply chain, particularly where child- and forced labor are concerned. Transparancy is important to ETP, therefore the RBC documents needs to be signed and filled in by all suppliers. Objectives are formulated under Sustainable procurement.

Management Review

Monitoring of all manufacturers is ongoing. We proceeded to gather information about the entire supply chain, also on this particular subject. It is also analized in the due dilligence report of 2019.

Priority for improvement
Yes

Core Subject Labour Practices

Fair Working Conditions in the Supply Chain

Ambition

Our ambition is to improve social conditions in the supply chain, in order to prevend poverty (SDG 1: no poverty).

Objectives

Transparency in the supply chain
For 2020: 100% transparency in tier 1 and 2 & 50% transparency in tier 3.
Indepent audits suppliers
For 2020: 80% of the buying volume should be produced at an independent audited supplier.
Living wage in Vietnam
For 2020: investigate living wage at our supplier in Vietnam
Freedom of association in Vietnam
For 2020: gather data & create a roadmap

Management Review

Monitoring of all manufacturers is ongoing. We proceeded to gather information about the entire supply chain, also on this particular subject. It is also analized in the due dilligence report of 2019.

Priority for improvement
Yes

Employee Engagement

Ambition

ETP focuses on continuously improving employee engagement. For 2020 we want to realize an optimal working environment.

Objectives

Employee survey
It's our objective to improve the overall score 2020 from 7.6 to 7.8
Events
At least three events annually

Management Review

We were satisfied with the outcome of our employee survey 2018 which showed improvement, we keep working on increasing the overall score. Next survey is planned for 2020. We will keep it every two year.

Priority for improvement
No

Health & Safety at Work for Supply Chain

Ambition

Our ambition is that all our manufacturers comply with the BSCI criteria on this issue. Objectives are formulated under Sustainable procurement.

Management Review

Monitoring of all manufacturers is ongoing. We proceeded to gather information about the entire supply chain, also on this particular subject. It is also analized in the due dilligence report of 2019.

Priority for improvement
Yes

Employability & Human Development

Ambition

We aim to make appropriate training and other forms of personal development available, based on annual evaluation and planning of each individual member of the team.

Objectives

Training
in 2020: 50% of our employees should join a training to grow in his/her role

Management Review

Human development is an important part of our HR management. In 2018 we repeated our Employee Satisfaction Survey in a more elaborate version: Management sees the advantages of this more intense approach, and expects it to further increase employee involvement and ownership. We are comfortable with the status of the program for now.

Priority for improvement
Yes

Core Subject Environment

Pollution in the Supply Chain

Ambition

Our ambition is that our manufacturers comply with the RBC criteria, BSCI, RSL and MRSL.

Management Review

We are satisfied with the current status, but we need to improve more on this topic. For 2019 the RSL has been tested. For 2020 we will roll out the MRSL at two suppliers. Our product manager had a training to gain more knowledge. The suppliers will be monitored and checked on the MRSL Q4 2020.

Priority for improvement
Yes

Circular Economy

Ambition

Our ambition is to reduce impact on the social environment (SDG 13: climate action) & to implement new circular bussinesmodels (SDG 12: responsible consumption and production)

Objectives

100% circular collection
It is our target to launch a 100% circular collection in 2025.
Ecological cotton and RePET in 2020
It is our target to replace regular cotton by BCI or ecological cotton and polyester by RePET in 2020.
Circular packaging materials
Only use circular packaging material in 2025.
100% circular pilot
It is our target to launch a first pilot including RFID tags in 2020
Sustainable materials
Increase the use of sustainable materials to 25% in 2020.

Management Review

End of life solutions are available in general for textiles. ETP is now actively engaging in several programs to support developing actual circular solutions for yarns/fabrics to enable circular use of the resources.

Priority for improvement
Yes, In future, we will aim at encouraging and facilitating re-use of corporate wear in order to secure maximum revenue of the resources spent. At the end of the lifecycle other ways of recycling can be made available and proposed to customer. This issue has become more of a priority in the past year, since most companies have now appointed circularity as a main topic that needs to be addressed by all.

Energy Efficient Transport

Ambition

ETP strives to limit the carbon footprint of its own activities as much as possible, including distribution.

Objectives

CO2 emissions of transport
A further reduction by 10% in 2020 of our CO2 emissions in transport. Tool of this data used is the milieu barometer
30% CO2 reduction
In 2025 we want to achieve a CO2 reduction of 30% in comparison to 2019
70% electrical vehicles
70% of our carfleet consists of electrical vehicels in 2021

Management Review

Insight in our data by improved knowledge of training and using the Milieubarometer. Each new car in our fleet is electric.

Priority for improvement
Yes, We subscribed to Milieu Barometer to verify all our transport-data on emissions.

Animal Welfare

Ambition

In all cases where wool is the best choice for material (most in the mix with polyester) we make sure the wool is sourced and produced mulesing free.

Objectives

Mulesing free wool
Our objective is to work with certified 100% mulesingfree wool

Management Review

We are satified with the current status: as of next year we hope to report that all the wool is mulesing free.

Priority for improvement
No

Core Subject Fair Practices

Sustainable Procurement

Ambition

ETP has chosen the RBC as a base including the BSCI criteria and monitoring for safeguarding social responsibility at ETP manufactures. ETP manufacturers should comply with the RBC criteria. Transperancy & independent auditing of manufactures is key.

Objectives

Transparency in the supply chain
By the end of 2020: Tier 1 (supplier cut, make & trim): 100% transperent Tier 2 (yarn to fabric supplier): 100% transparent Tier 3 (fibre to yarn supplier): 50% transperent
Indepent auditing on social performance
By the end of 2020: 80% of our buying volume is produced in a factory which is independent audited on social behaviour

Management Review

In 2019 77% of our buying volume was produced in factories who were audited by indepentant bodies (BSCI, SMETA, Fairwear). We continue to work with manufacturers on implementation of improvement plans based on the audits. For 2020 this is targeted at 80%.

Priority for improvement
Yes

Core Subject Consumer Issues

Complaint and Dispute Resolution

Ambition

It is ETP's ambition to increase its service levels even further. Among other things by analyzing on a level of type of notifications/complaints, in order to identify root cause and to implement solution(s). We do so by facilitating more efficient and customer friendly systems for our Servicedesk agents. In 2020 this should show in the review outcome for ETP Servicedesk from 7.8 to 8.5 at our next round of Customer Satisfaction Survey.

Management Review

Satisfied with current measures.

Priority for improvement
No

Policies

CSR Policy ETP

We have formulated our CSR policy and defined our targets for 2025. Based on the four pillars of our policy - social conditions, sustainable products, environmental impact and social participation - we focus in our approach on the nine themes of the Covenant. In addition to these we have defined transparency of the complete supply chain as a main topic.

Code of conduct

In this Employee Code of Conduct, ETP wishes to lay down its behavioral guidelines. Guidelines that comply with the scope of ETP’s Mission, Strategy and Core Values.

Code of conduct Suppliers

In 2019 we have implemented the Responsible Business Conduct (RBC), replacing the former Code of Conduct. The RBC requires supplier to perform according to BSCI as well as to take responsibility regarding the risks in the whole supply chain, a.o. by due diligence.
ETP applies this RBC for all production-related suppliers. With every order, manufacturers sign for upholding the ETP Production Manual, including the BSCI Terms of Implementation.

Convenant voor Duurzame Textiel en Kleding , Covenant on Sustainable Textiles and Clothing

A wide coalition of trade organizations, trade unions, social organizations and the Dutch Government, has agreed on a covenant on international sustainable responsibility in the Textiles and Clothing industry. Through the covenant these parties are joining forces and will work together on concrete improvement and enhancing sustainability of the international clothing and textile manufacturing production chain. The aim being to address issues such as dangerous working conditions and environmental pollution together. ETP is one of the approx. 90 parties that have signed the covenant.

ETP Supplier Manual

ETP has a wide range of possibilities in the areas of product development and production, administrative support of projects, and logistics and distribution at its disposal. We produce our products under our own management, in various locations worldwide and therefore need to maintain a strict quality control and quality registration. With every order, manufacturers sign for upholding the ETP Supplier Manual, including the BSCI Terms of Implementation.

Employee guide

ETP Employee guide with information on, for example, pensions, working hours, and traveling costs.

Measures

BSCI membership

In order to monitor proper labor and environmental practices with manufacturers of ETP clothing, ETP takes part in the BSCI initiative and works closely together with the manufacturers to comply to the criteria or with the improvement program also monitored by BSCI.

Until 2019 we focused on producers of ETP clothing, not on their suppliers of raw materials. In 2019 we have introduced a new Supplier Application Form, requesting detailed information from our suppliers about the entire chain, in order to create and to provide more transparency. Through this measure we now have Tier 1 + Tier 2 fully transparant.

All 26 manufacturers in scope have signed the BSCI TOI in 2019. We focus on the 18 suppliers representing 86% of ETP's procurement volume. Of which 77% (+16% compared to 2018) is produced by suppliers that were audited according to the BSCI criteria (result Good or A-C, SMETA or SA-8000). An overall score A or B is increased by 8% compared to 2018. The improvement action points mentioned in the Corrective Action Plans were in 2019 26% less than in 2018: a big improvement.

Bangladesh Accord on Fire and Building Safety

In 2017 ETP BV has become an official signatory of the Bangladesh Accord on Fire and Building Safety. The aim of the Accord is to make the RmG sector in Bangladesh safe and sustainable, where no worker needs to fear fires, building collapses or other accidents that could be prevented with reasonable safety and health measures.

ETP follows up on the commitment that being a signatory means, in her relation with the Bangladesh factories where we produce. We only conduct business with factories that have been audited by the Accord.

Client satisfaction

Measured at two levels, customer satisfaction is an important KPI for ETP. Both the projectmanagers and ETP Servicedesk are subject to the reviews. The outcome of the reviews may result in corrective actions and/or new initiatives to further improve where possible on ETP's own accord.

Our 2019 customer satisfaction review was performed early 2020, aiming for even more in depth results. The overall average score and NPS increased to 8.4. The new line of questioning also in some cases created more insight.

Covenant Sustainable Textile and Fashion

ETP is one of the cosigners of the Covenant Sustainable Textile and Fashion with which we have taken on the responsibility to comply to this commitment and actually realize progress in improving all the issues addressed. The covenant works toward acceptable labor conditions in the clothing industry. Part of being a signer of the Covenant is formulating a Plan of Action how to conduct due diligence. ETP's Plan of Action is reviewed and gives good direction to our approach.

After four years, ETP was supposed to have achieved 70% of the agreements in the covenant. We realized already 73,5%. We are very proud of this result.

Employability program

ETP values offering a safe and healthy working climate to the team. In November 2017 an audit on Sustainable Employability by an independent outside agent was conducted. The outcome of the report indicated areas of attention and improvement measures for ETP to consider and to act upon.

Employable employees are profitable, also in the long run. They are good in what they do, they know themselves and their talents. They are flexible and work hard for ETP. At the same time they develop as an individual as well as contribute to developing ETP. Therefore we need to mitigate the risks.

The employee satisfaction survey 2018 showed that the issue personal development still holds potential for growth. Therefore it should be addressed twice a year with each employee.

New impulse for the ETP business.

Employee engagement

In 2017 an Employee Satisfaction Survey was conducted, the overall outcome was a score of 7.3. Communication - on all levels - appeared to be an area of attention, although overall a mainly positive image came out. Certain internal meetings are restored in the mean time that were neglected earlier, that had their effect on how communication is experienced.
Our aim was to improve our score by the end of 2018 to at least 7.8.
In 2018 we took the initial idea that we started in 2017 further. New sessions were organized to involve everyone on the team, also related to ETP being sold to private equity in October 2018.

Outcome Employee satisfaction 2018: 7.6. We have formulated several plans for improvement, for example team activities, implementing briefings and HR updates. We will roll out a new one end of 2020. The annual surveys are too short noticed to see improvements.

Human development

ETP believes in investing in its employees. It has the following programs in place:
- group and individual training programs
- career counselling

ETP believes that these programs contribute to employee development.

In 2019: 10 employees of ETP have done 22 seminars/courses. Different topics like sustainability, sales course, etc.
In 2020 already 9 employees followed the first half year 12 seminars/courses.

More knowledge, more personal grow and satisfaction of employees.

Mulesing free wool

We check each product with content of wool on its origin. Mulsing is a method used by some sheep farmers preventing their sheep from being killed by infections caused by insects. Mulesing procedure means cutting skin from around a lamb's breech to create an area of bare, stretched skin. This procedure is very painfull for the sheep and should be avoided.
The Certification of mulesing free have to be delivered when order is placed. For 2020 we added in our yearly supplier review the availability and communication of certification of this topic of each supplier in wool. Budget and descision for 2021 will be done according the suppliers review.

Each year we discuss with Four Paws to go through our due dilligence regarding wool suppliers. We discuss the origin of our wool and also the provided certificates. We take their advise very serious in our buying options.

As of 2021 we will be able to report on the impact of these measures.

We had stakeholdersmeeting with Lonneke Bakker from the NGO Four Paws 14 & 21 May 2020 to get more knowledge and insights together with a CSR specialist from our branch organization Modint.

Re-use program for work wear

Re-use is a topic getting more attention from all sides. We are conducting several trials in order to establish the actual potential. ETP has entered the Switching Gear project by Circle Economy, aiming for accelerating the switch to new circular business models, resulting in a tangible pilot in spring 2021.

Theoretically the impact is saving on loss of resources / materials as well as on unnecessary high cost for clothing that can serve its purpose much longer. Although an average turnover in staff is approx. 15%, only very little of the clothing is saved for re-use (some pieces also remain at customers location and may well be re-used also). Re-issuing these pieces is an item of attention and communication, mainly related to the customers' employees. The evaluation of the trials should point out why, in order to decide how to improve this.

Extension of life span by re-use (i.e. optimum use of the technical life of a garment). Impact on business - less production - requires new financial models to conduct a sound business for both ETP and the customer.

Reduction transport

ETP traditionally delivered orders to the individual client separately: hanging goods on a hanger by truck and flat packed goods in a box by another truck. Meaning 1) many kilometers for one order 2) not very practical for the addressee 3) high cost.
In June 2017 ETP has switched to shipping individual orders in one box, for which purpose the logistic routing had to be changed. In 2018 the impact of our reduction in transport became clear in the full, this being the first entire year of the new policy.

Approx. 99% of our individual deliveries are now made by Postnl.
In 2018 we realized the full impact of combining hanging and flat packed goods in one delivery per individual order. Where we reduced the number of deliveries by 26% in 2017 compared to 2016; we managed to save another 15,5% in 2018 compared to 2017. The entire change in the process of packing and delivering resulted in a reduction of close to 40% on a yearly basis (2018-2016). In 2018 we managed to save on approx. an additional 1,000 individual deliveries by combining in one transport.
We are aiming to win another 5-8% by combining deliveries when many individual orders for one customer are shipped to one address at the exact same moment. Although we cannot calculate the decrease in kms, we know that the Postnl network is so dense that it means a considerable saving in kms consumed over the network of the former type ofport.

By smart transport management from our factories to warehouse facilities, we managed to reduce our CO2 exhaust in 2019 by 40% compared to 2018 (source: Milieu Barometer).

Social Return

In 2018 we started our cooperation with BIGA Group by investigating opportunities to contribute to social return.

In 2018 we have employed one employee with a distance to the labor market and in 2019 we also outsourced our garden maintenance through BIGA Group. It contributes to awareness in general of our CSR policy within the ETP team as well as for our other stakeholders and customers.

Social Return is often an item in RFP's or tenders: we have the intention of actually hiring temporary employees from BIGA Group on a project basis when these contracts are awarded in 2020/21.

Sustainable electricity

The electricity used by the ETP office is generated completely from wind and sun. We bought the tool ''milieubaromete'' to gather more information about energy, water to minimize our impact. We also took a training to gain more knowledge.

No carbon emissions or radioactive waste per kWh.

Sustainable materials

In 2018 we have together with our customers piloted collections with sustainable materials, e.g. ABN AMRO Bank - 10 staff members in one branch office - as a trial order for bulk production in 2020. Consolidated: small wear trial in polos and sweater with sustainable content. Efteling: wear trial cooks jackets with sustainable content, after which customer switched to this new fabric.

First steps in actually working towards circular uniforms. We will now follow up on a larger scale , creating less environmental impact. Our objectives for 2020 is 25% sustainable content (2019 we realized: 16%) .

KPI's

KPI Year Target value Actual value
Employee engagement 2018  7.8 7.6 
2017   7.3 
Adherence BSCI criteria 2019 > 70 72 %
2018  60 65 %
2017  33 45 %
2016  33 13 %
BSCI membership subscription 2019  100 100 %
2018  100 100 %
2017  100 100 %
2016  100 100 %
2015  100 100 %
External audit of manufacturers 2019  100 77 %
2018  100 59 %
2017  100 33 %
Manufacturer adherence to ETP manual 2019  100 100 %
2018  100 100 %
2017  100 100 %
2016  100 100 %

Improvement Plans

CO2 reduction (reduce impact on environment)

- data analysis by Milieu Barometer
- reducing transport emissions another 10%
- involve customer
- create a roadmap for exploring further possibilities of reduction
All addressed in our action plan Goal 2: reduce impact = SDG 13

Timeframe
Dec 31, 2021

Circular system

We collaborate with partners and work on innovations to implement circular business models. See our action plan Goal 3: Circular system = SDG 12

Timeframe
Dec 31, 2021

Freedom of association in Vietnam (improve social conditions)

We created a roadmap for the topic Freedom of Association in Vietnam. We choose Vietnam as a result of our due dilligence. We are investigating the level on freedom of association of our Vietnam supplier. We conduced the NGO and also BSCI who did the auditing of this supplier. We cross check the actual findings of our vietnam supplier regarding this topic.We might participate in a project initiated by NGO CNV: Amplify.

See our actionplan Goal 1: improve social conditions = SDG 1: no poverty.

Timeframe
Dec 31, 2020

Living wage in Vietnam (improve social conditions)

To secure living wage at our current Vietnames supplier. See our actionplan Goal 1: Improve social conditions = SDG 1 no poverty

Timeframe
Dec 31, 2020

Reduce & minimalize packing materials (reduce impact on environment)

Started in 2019 & proceeded in 2020 to optimize the packing & minimize the materials & deliver to one customer in sustainabe packing. All addressed in our action plan Goal 2: Reduce impact on evironment = SDG 13

Timeframe
Dec 31, 2020

Roadmap printing

To create a roadmap for the use and comparison of different printing techniques and their impact

Timeframe
Dec 31, 2021

Testing based on RSL and MRSL

In 2019 we did ad random testing of the RSL: outcome was positive. This means that the produced items were meeting our targets. For 2020 we will roll out the MRSL at two suppliers. Our product manager had a training to gain more knowledge. The suppliers will be monitored and checked on the MRSL Q4 2020.

Timeframe
Dec 31, 2020

Use of water & chemicals (reduce impact on the environment)

We communicate the most recent Restricted Substances List to our suppliers and we will check on how they comply. We will focus on the RSL and MRSL management in 2020. Thereby we will make a roadmap for green energy & recirculation systems at our suppliers & a roadmap for digitial printing versus conventional printing. All three subjects are addressed in our action plan at goal 2 (Reduce impact) = SDG 13.

Timeframe
Dec 31, 2020

Certificates and Awards

Certificates

ISO 9001

To: Emergo Textile Projects B.V. for design, purchasing, sales and warehousing, through after sales service to the corporate client, delivery of bespoke corporate wear service supported by an ICT garment management system.

Valid until
Apr 8, 2023